A patient care coordinator (PCC) is the first interaction patients will have with Freedom Hearing Center and is a very important role within the practice. The PCC is responsible for interacting with patients in a healthcare setting and managing administrative tasks in their primary office as well as tasks for Freedom Hearing Center in general. The list of responsibilities below is a general list of daily expectations but is not a complete list of all duties required. The ideal candidate will be flexible, willing to learn, and able to work independently as well as part of a team.
Responsibilities
- Answer the phones in a timely manner
- Collect patient data, schedule/reschedule appointments, and effectively manage daily schedule
- Prepare for patient appointments by having paperwork and supplies ready for each appointment
- Greet patients professionally and notify providers of patient arrivals
- Collect patient paperwork, referrals, and copayments
- Properly maintain patient records in the database (update demographic information annually, update equipment information, check-in/check-out equipment, etc.)
- Maintain a clean and professional working environment
- Attend after hours staff meetings, training, and education events as needed
Qualifications
- High school graduate or equivalent required
- 2 years front office or customer service experience strongly recommended
- Ability to handle incoming telephone calls for multiple offices
- Basic office skills (typing, scanning, faxing, filing, etc.)
- Proficient with Computers (scheduling software and Microsoft Office)
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Must be able to work independently as well as part of a team
- Personality and demeanor to deal with the public (must be patient, kind, and considerate)
- Medical office experience is a plus
- Must be flexible, dependable, and customer service oriented
- Excellent multi-tasking and time management skills
- Have the ability to establish and maintain effective relationships with other medical offices, co-workers, and most importantly our patients.
- Willingness to float between Leonardtown/Solomons weekly and Prince Frederick/Waldorf occasionally
Position starts at $16.50 per hour
35 hour work week: 8:30am to 3:30pm
Interested Candidates: Please send your resume via email to [email protected] with “Very Interested in the PCC Job in Leonardtown” as the subject line. In your email please tell us why you are the ideal candidate for the job and why you would be a good fit for Freedom Hearing Center.
